Shipping and Delivery Policy — The Smilodon
Last Updated: 06 September 2025
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This Shipping and Delivery Policy applies to all purchases made through The Smilodon (https://thesmilodon.com). By placing an order with us, you agree to the terms stated below.
At THE SMILODON, we strive to ensure that your orders are processed, shipped, and delivered in a timely and secure manner. This is not a spam website — we operate as a trusted and transparent online clothing store.
Shipping for International and Domestic Buyers
- Orders for international buyers are shipped and delivered through registered international courier companies and/or International Speed Post only.
- Orders for domestic buyers are shipped through registered domestic courier companies and/or Speed Post only.
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Processing Time
• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During high-demand periods (festivals, sales, etc.), processing times may be longer.
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Domestic Shipping (India)
• Estimated delivery time: 3–7 business days depending on the location.
• We ship via reputed courier partners such as Blue Dart, Delhivery, DTDC, etc.
• Shipping charges, if applicable, will be displayed at checkout.
• Free shipping may be offered on selected products or above a certain order value.
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International Shipping
• Estimated delivery time: 7–21 business days (varies by country and customs clearance).
• We ship internationally using trusted courier services (e.g., DHL, FedEx, Aramex).
• Customs duties, import taxes, and other charges imposed by your country are the responsibility of the buyer.
• Delivery timelines may be affected by customs processing in the destination country.
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Order Tracking
• Once your order has been shipped, you will receive a confirmation email/SMS with a tracking number.
• Tracking information may take up to 24–48 hours to reflect on the courier’s system.
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Delivery Issues
• Incorrect Address: Customers are responsible for providing accurate shipping details. We are not liable for orders delayed or lost due to incorrect/incomplete addresses.
• Unsuccessful Delivery: If the package is returned due to failed delivery attempts, re-shipping charges may apply.
• Damaged or Missing Items: If your package arrives damaged or incomplete, please contact us within 48 hours of delivery with photos as proof.
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Delays
• While we strive to meet estimated delivery times, delays may occur due to:
• Customs clearance procedures
• Remote area delivery
• Strikes, natural disasters, or unforeseen events
• We are not responsible for delays beyond our control, but we will assist in tracking and resolving issues.
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Order Cancellation Before Shipping
• Orders can be cancelled within 12 hours of placement if not yet shipped.
• Once shipped, cancellations will not be accepted; customers may refer to our Refund & Return Policy.
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Customer Support
For questions regarding shipping or delivery, please contact:
📧 Email: support@thesmilodon.com
📱 Phone/WhatsApp: +91-XXXXXXXXXX (Coming Soon)
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©️ The Smilodon. All Rights Reserved.
This Shipping & Delivery Policy is designed to comply with Indian Consumer Protection Law, EU Consumer Rights Directive, and applicable US Federal Trade rules.
Contact Us At Info@Thesmilodon.com For Questions Related To Refunds And Returns.
