Privacy Policy — The Smilodon
Last Updated: 06 September 2025
At THE SMILODON, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make purchases from our website.
This is not a spam website — we operate with complete transparency and integrity.
This Privacy Policy applies to The Smilodon (https://thesmilodon.com). It explains what information we collect, how we use it, and how we protect it. This policy is applicable to customers in India and internationally (including EU/US customers).
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Information We Collect
• Personal Information: Name, email, phone number, billing/shipping address, tax details (if required).
• Payment Information: Processed securely via third-party payment gateways (Stripe, PayPal, Razorpay, etc.). We do not store sensitive card details on our servers.
• Usage & Technical Data: IP address, browser type, device details, cookies, pages visited, referral URLs.
• Communications: Customer support queries, chat/email interactions, surveys and feedback.
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How We Collect Data
• When you place an order or create an account.
• Through cookies and tracking technologies.
• Through your communications with us (support, sales, feedback).
• From third parties such as payment processors or logistics partners.
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How We Use Your Data
• To process and deliver your orders.
• To handle payments, refunds, and returns.
• To provide customer support.
• For fraud detection and security.
• For marketing communications (only with your explicit opt-in consent).
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Legal Bases for Processing (GDPR / International)
If you are located in the EU/EEA, we process your data on the following bases:
• Contractual necessity — to fulfill your orders.
• Consent — for marketing and cookies.
• Legitimate interests — for security, fraud prevention, analytics.
• Legal obligation — for taxation, accounting, or regulatory compliance.
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Cookies & Tracking
We use cookies to improve your browsing experience. These include:
• Functional cookies
• Performance cookies
• Analytics cookies
• Advertising cookies
You can manage your preferences via the cookie consent banner or disable cookies in your browser settings (note: some features may not work properly without cookies).
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Sharing & Disclosure
We may share your information with:
• Payment processors (Stripe, Razorpay, PayPal) to securely process transactions.
• Logistics partners (e.g., FedEx, Delhivery, Blue Dart) to deliver your orders.
• Service providers (hosting, email delivery, analytics such as Google Analytics).
• Legal authorities when required by law.
👉 We do not sell your personal data to any third party.
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Data Security & Retention
• Our website uses SSL/TLS encryption (HTTPS).
• Payment data is processed by PCI-DSS compliant providers; we do not store card data.
• We take reasonable technical and organizational measures (restricted access, encryption, secure backups).
• Retention: We keep data as long as necessary for business/legal purposes (typically 3–7 years).
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International Data Transfers
Your data may be transferred outside your country (for example, to payment providers or cloud servers). For EU residents, we rely on safeguards such as Standard Contractual Clauses and other GDPR-compliant mechanisms.
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Your Rights
Depending on your jurisdiction, you may have the right to:
• Access your personal data.
• Rectify inaccuracies.
• Erase your data (“Right to be forgotten”).
• Restrict or object to processing.
• Data portability in a machine-readable format.
• Opt-out of marketing communications.
(EU/EEA customers have GDPR rights; California residents may exercise CCPA rights, including “Do Not Sell My Personal Information”).
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Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect data from minors. If we learn that we have collected personal information from a child, we will delete it unless parental consent is provided.
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Grievance Officer (India Requirement)
As per Indian IT Rules, our Grievance Officer is:
Officer Name: ______
Designation: ______
Email: info@thesmilodon.com
Phone: +91-XXXXXXXXXX
We aim to respond to complaints within 30 days.
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Cookie Consent & Marketing Opt-In
• Visitors are presented with a cookie banner to manage preferences.
• Marketing emails are sent only to users who explicitly opt in.
• Users may unsubscribe at any time.
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Updates to This Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date. For material changes, we may notify users via email or on the website.
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Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
📧 Email: info@thesmilodon.com
📱 Phone/WhatsApp: +91-XXXXXXXXXX
🏢 Address: ____________
Contact Us At Info@Thesmilodon.com For Questions Related To Refunds And Returns.
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©️ The Smilodon. Last Updated: 06 September 2025.
This Privacy Policy is for informational purposes only and does not constitute legal advice. For additional protection, consult a legal advisor.
